Last updated: February 12, 2016
About Orchestra One
Collection of personal information
We may collect information, including Personal Information, about you:when you use the Orchestra One Service;from your health service provider;from third parties when you or your health service provider directs us to gather information from them; andwhen you communicate with us.We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Orchestra One Service.The Orchestra One Website. You may visit the websites of Orchestra One without revealing any Personal Information. However, in some instances, Orchestra One may require certain Personal Information, such as business contact information, so we can respond to your inquiries or provide you with requested information.The Orchestra One Service. The Orchestra One Service may collect information, including Personal Information and health information, about you in three ways: (1) from you directly, (2) from a health service provider, or (3) from a third party as directed by you or a health service provider.Directly from Users. There are several ways you can submit data to the Orchestra One Service. For example, you can:type information into the Orchestra One Service (ie. registering, updating your profile, sending a message to your provider, scheduling an appointment);upload an image, a document, or any other data; orwhen you provide feedback to help Orchestra One improve its operations.You should exercise care in selecting the information that you share in a survey or feedback communication. We strongly recommend against providing Orchestra One any personal health or other sensitive information that could be traced to you or any other individual.Making Payments. When you make payments through the Orchestra One Service, you may need to provide financial account information, such as your credit card number, to our third-party service providers.Customer Support. We may collect Personal Information through your communications with our customer-support team.Cookies, Automatic Data Collection, and Related Technologies. Orchestra One and our third-party partners, such as analytics service providers, may automatically receive and record certain non-Personal Information from users using cookies, web beacons, server logs and other similar tools. For example, Orchestra One may collect information about how you visit and navigate through the Orchestra One Service, when you click on a link or open a web page, use certain elements of the Orchestra One Service, or open an email sent by Orchestra One. Orchestra One may use this information to provide certain functionality, improve the tools and services, and monitor the use of the tools and services. For example, we use these tools to save user preferences, preserve session settings and activity, help authenticate users, allow users to auto-fill sign-in pages of websites they frequently visit, and debug and evaluate the performance of the Orchestra One Service. Our partners also may collect such information about your online activities over time and on other websites or apps. You may be able to change browser settings to block and delete cookies when you access the Orchestra One Service through a web browser. However, if you do that, the Orchestra One Service may not work properly.
Use of personal information
Information sharing and disclosure
We may share your information:with our third-party vendors and service providers;with your health service provider and, at your direction, to others;to comply with legal obligations;to protect and defend our rights and property; andwith your permission.
Access / correction
In most cases, Orchestra One obtains Personal Information on behalf of a health service provider. To request access to, correction, amendment, or deletion of this Personal Information, a patient or end user should make the change using the Orchestra One Service or contact the health service provider to which the data was provided. For other inquiries, please contact us at email@example.com
While Orchestra One takes its every effort, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we take steps to ensure security on our systems. Please note this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of such safeguards.Orchestra One provides its services to health service providers, and when we process “protected health information” as defined by HIPAA on behalf of such health service providers, we are acting as a “business associate” to them as regulated by HIPAA. Therefore, Orchestra One must adopt and maintain appropriate physical, technical, administrative, and organizational procedures to safeguard and secure the protected health information we process. We also may not access, use, or disclose the protected health information except as permitted by health service provider clients, you, and/or applicable law. Orchestra One strives to protect the privacy of the Personal Information it processes, and to avoid inadvertent disclosure.If Orchestra One learns of a security system’s breach, Orchestra One maintains an incident response policy that includes notifications consistent with applicable law.By using the Orchestra One Service or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this website.
The Orchestra One Service is intended for use in the United States only. By using the Orchestra One Service, you will transfer data to the United States.Access to the Orchestra One Service is administered in the United States and is intended solely for users within the United States.
Persons under the age of 13
The Orchestra One Service is not intended for or designed to attract persons under the age of 13 (“child” or “children”). Orchestra One does not knowingly collect personal information from children. If Orchestra One learns that it has obtained personal information from a child, Orchestra One will delete that information as soon as practicable. If your child has provided us with personal information without your consent, please contact Orchestra One immediately.Without limiting the above, the Orchestra One Service does allow persons above the age of 18 years—such as health service providers, parents and guardians—to provide, share and store personal information about others, including minors and children. Any user providing, storing or submitting information on behalf of a child assumes full responsibility over the submission, use, and transmission of such information.
Contacting Orchestra One